Shipping policy

UK delivery refers to all parts of mainland United Kingdom, including the highlands of Scotland, and excluding Northern Ireland, the Isle of Man, the Isles of Scilly, the Scottish islands and the Channel Islands. For delivery to any of these please see below for information.

All deliveries must be signed for, except items sent by Royal Mail and which are small enough to be put through your letterbox. Please make sure you keep the receipt as it acts as your proof of purchase for warranty purposes. Online warranty registration is also available on this site.

Accurate individual delivery costs can be obtained by adding required items to the shopping cart and designating the county of delivery. 

We will endeavour to give you a week’s notice, but where a delivery slot becomes available at the last minute we will call to see if anyone will be available to take delivery of the chair. No delivery will be arranged for massage chairs bought on the internet before the expiration of the 14 day cooling off period required by the Consumer Protection (Distance Selling) Regulations 2000.

When your chair is delivered our drivers will make every reasonable effort to take it to the room of your choice, provided that there is sufficient access. The chairs arrive fully assembled and the drivers will not be able to remove any parts of the chair on site to fit it through tight spaces. It is not our responsibility to get the chair to your preferred location, only to the delivery address and the chair will be left downstairs or in a garage if it cannot be manoeuvred to your preferred location.

The packaging will then be removed so that you can inspect the chair fully, as you will be asked to sign to confirm receipt of the chair in good order. The drivers may remove the box if you ask them to do so, but we recommend that you keep it for a week or so in case the chair proves to be faulty.

Delivery is to be accepted within eight weeks of purchase, unless special arrangements are agreed at the time of purchase. Goods held thereafter will be subject to storage charges at commercial rates. 

Signature requirements for delivery

Courier services generally require a signature. It is necessary for you to provide a shipping address where someone is available to receive and sign for the package.